Booking and cancellation policy

If you need to cancel or reschedule an appointment, please contact us at least 48 hours before the scheduled appointment time. This gives our team an opportunity to offer the appointment time to another patient.

A deposit is required for selected services, including all permanent makeup services and all in-person consultations for clinical facials and peels. The deposit amount depends on the service and will be provided when you book or confirm your appointment. If you cancel with at least 48 hours’ notice, your deposit will be refunded to the original payment method. If you cancel or reschedule with less than 48 hours’ notice, or do not attend your appointment, your deposit will be forfeited. This policy is subject to applicable law.

Deposit requirements and amounts vary by treatment. Please contact the clinic if you would like to confirm the deposit for a specific service.

If you expect to be 15 minutes late, please let us know as soon as possible. If you arrive more than 30 minutes late, your deposit will be forfeited, and a new deposit will be required to book another appointment.

To cancel or reschedule, email info@parsawellnes.com, call or message us at (604) 770-4816, or use our Contact page. Email notice counts from the time you send it, including when the clinic is closed. We respect the timestamp of your notification. If you are unsure which deposit applies to your treatment, please contact the clinic for more information.