Shipping & Returns | Parsa Wellness

1. Introduction

Welcome to the Parsa Wellness Clinic Online Store. By accessing or using our website to purchase products, you agree to comply with and be bound by these Terms and Conditions. Please read them carefully before placing an order.

2. Ordering and Payment

Order Confirmation: All orders placed through our website are subject to acceptance by our team. Once your order is reviewed, you will receive a secure payment link via email or text.
Payment Process: Payment must be completed through the provided secure link before the order is processed and shipped.
Delivery Fees: Applicable courier or delivery fees will be included in the payment link sent to you.

3. Shipping and Delivery

Shipping Area: We currently ship products only within Vancouver, North Vancouver, and West Vancouver.
Delivery Time: Estimated delivery times will be communicated once payment is received and the order is processed. Delivery timelines may vary based on product availability and shipping conditions.
In-Store Pickup: Customers have the option to shop and pick up their products in-store at our North Vancouver location.

4. Returns and Refunds

Eligibility: Products are eligible for return or exchange within 14 days of receipt, provided they are unopened, unused, and in their original packaging.
Exclusions: Due to hygiene and safety reasons, the following items are not eligible for return or exchange:
1. Opened or used products, including skincare items and cosmetics.
2. Items purchased on sale or marked as final sale at the time of purchase.
Process: To initiate a return, please contact our customer service team. Refunds will be processed once the returned item is received and inspected.

5. Product Information

Accuracy: We strive to provide accurate descriptions and images of all products. However, slight variations in color, design, or packaging may occur.
Usage: Always follow the instructions provided with the product. Parsa Wellness Clinic is not responsible for any misuse or adverse reactions resulting from incorrect usage.

6. Privacy and Security

Data Collection: Personal information collected during the checkout process is used solely for processing your order and ensuring successful delivery.
Secure Transactions: All payment transactions are processed securely through our payment gateway provider.

7. Limitation of Liability

Parsa Wellness Clinic is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our online store or products purchased through it.

8. Changes to Terms

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Changes will be effective immediately upon posting on our website.

9. Contact Information

If you have any questions or concerns regarding these Terms and Conditions, please contact us:

Email: info@parsawellness.com
Phone: +1 604 770 4816
Address: 1631 Capilano Road, North Vancouver, BC V7P 3B4

By placing an order, you acknowledge that you have read, understood, and agree to these Terms and Conditions.

Thank you for shopping with Parsa Wellness Clinic!

At Parsa Wellness Clinic, we aim to provide convenient and reliable shipping options for our customers. Currently, we only ship within British Columbia (BC). Below are the details of our shipping options and processes:

Shipping Options

Expedited Shipping
- Cost: Flat rate of $22.
- Delivery Time: 1-3 business days.
Regular Shipping
- Cost: Flat rate of $18.
- Delivery Time: 3-5 business days.
In-Store Pickup
- Cost: Free of charge.
- Process: Once your order transaction is complete, our team will send you a pickup confirmation email. You can collect your order from our North Vancouver location at your convenience.

Shipping Process

All orders are shipped through courier services.
A tracking number will be issued and provided to you via email once your order is in transit.
Shipping times are estimates and may vary depending on product availability and courier schedules.

In-Store Pickup Details

Location: 1631 Capilano Road, North Vancouver, BC V7P 3B4.
Confirmation: You will receive an email notification when your order is ready for pickup.
Pickup Hours: Please check our website or contact us for store hours.

Important Notes

We currently only ship within British Columbia (BC).
Shipping fees are non-refundable unless the order is canceled or an error occurs on our part.
For any questions or concerns regarding shipping, please contact us at:
- Email: info@parsawellness.com
- Phone: +1 604 770 4816

Thank you for choosing Parsa Wellness Clinic. We appreciate your support and look forward to serving you!

At Parsa Wellness Clinic, we strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your purchase, our return policy outlines the terms under which returns and exchanges can be made.

1. Eligibility for Returns

Returns are accepted within 14 days of receiving your order.
To be eligible for a return, items must be:
- Unopened, unused, and in their original packaging.
- Accompanied by proof of purchase (e.g., receipt or order confirmation email).

2. Non-Returnable Items

Due to hygiene and safety reasons, the following items are not eligible for return or exchange:

Opened or used products.
Any item marked as final sale at the time of purchase.

3. Process for Returns

To initiate a return, please contact us at info@parsawellness.com or call +1 604 770 4816 with your order details.
Once your return request is approved, you will receive instructions on how to send your item(s) back to us.
The customer is responsible for shipping costs associated with returning items unless the return is due to an error on our part (e.g., wrong item sent).

4. Refunds

Refunds will be issued to the original payment method within 3-5 business days after we receive and inspect the returned item(s).
Shipping fees and courier charges are non-refundable unless the return is due to an error on our part.

5. Exchanges

Exchanges are only available for the same item in case of damage or defect.
Please notify us within 48 hours of receiving a damaged or defective product to arrange an exchange.

6. In-Store Returns

Products purchased online can also be returned in person at our North Vancouver location:
1631 Capilano Road, North Vancouver, BC V7P 3B4.

7. Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at info@parsawellness.com with photos of the product and packaging.
We will work with you to resolve the issue promptly.

8. Contact Us

For further assistance or questions regarding returns, you can reach out to us at:

Email: info@parsawellness.com
Phone: +1 604 770 4816

Thank you for shopping with Parsa Wellness Clinic. Your satisfaction is our priority!